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       不間(jian)斷溝(gou)通機制：客(ke)(ke)戶(hu)(hu)經(jing)理(li)定(ding)期跟進(jin)工(gong)程進(jin)展，與客(ke)(ke)戶(hu)(hu)保持不間(jian)斷溝(gou)通 ，客(ke)(ke)戶(hu)(hu)意見及(ji)時(shi)反饋(kui)給施(shi)工(gong)小組(zu)或(huo)相關(guan)部(bu)門進(jin)行協(xie)調處理(li)。客(ke)(ke)戶(hu)(hu)檢驗機制：每一道隱(yin)蔽(bi)工(gong)序，必須(xu)經(jing)客(ke)(ke)戶(hu)(hu)檢驗合格后方可進(jin)入下一道工(gong)序施(shi)工(gong)，并(bing)做好(hao)拍(pai)照或(huo)錄像存檔，做到(dao)有(you)據(ju)可查。設定(ding)直線投訴電話，確保及(ji)時(shi)解決客(ke)(ke)戶(hu)(hu)的(de)問題。